Please arrive 15 minutes prior to your appointment as our medical questionnaire card must be filled out prior to treatment. Please inform us if you have any medical problem that may prohibit your treatment.
24 hour notice for all cancellations is required.
If for any reason you cannot attend an appointment, please contact the clinic as soon as possible as we are trying to accommodate all of our clients and give them a time that suits them. We have a waiting list in place each day so we would be extremely grateful to be able to offer your appointment to another client who is waiting on an appointment.
Appointments for treatments lasting 45 minutes or more require a €10 deposit to secure your booking.
You can cancel or change your booking up to 24 hours in advance of your visit with no extra charge. However if you fail to adhere to the cancellation policy as stated under the terms and conditions The Face Farm has the right to deduct your €10 deposit and then charge you the balance of your booking amount left to pay in the salon after deducting the deposit.
Prices are guideline only and can vary depending on the staff member and the service performed in the salon.
Lost gift vouchers cannot be authenticated or replaced.
Loyalty cards are available at reception and you will receive points for every treatment purchased. Points may not be transferred to another card or clients.
You will receive points for most treatments. Please note points are not given for Laser Treatments, Permanent Makeup or Products, discounts are already given for these products.
Clients under 18 years of age are required to have parental consent for all treatments.
ONLINE SHOP T&C’S
1. Shipping & Delivery
We process the orders at noon every day. This means that orders placed before noon should be shipped in the same day.
Orders placed during the weekends (Friday afternoon, Saturday & Sunday) will be processed Monday the following week. All delivery times will depend on stock availability.
We ship the items using An Post and we estimate the delivery times for Ireland to be 2-5 days but can take longer depending on An Post and public holidays. If you order from within European Union or EEA, we estimate the delivery to be 4-7 days and up to 14 days or more for international deliveries. Please check AnPost website for further information. If your items have not arrived in time, please use the e-mail info@thefacefarm.com or call +353 86 225 8834 for enquiries.
You will find the estimated shipping cost for your order at the bottom of you basket. The cost of shipping will be available and you will need to select it during the [Checkout] steps before you finalise your order. We have no hidden fees nor surcharges.
Please ensure that your shipping address details are correct, as they are used exactly as inputted by yourself when submitting your order. We are not responsible for orders with incorrect or missing information should they not reach you.
Please note that we will not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the date where the delay is caused by reasons outside of our control.
You shall be responsible for making all necessary arrangements to take delivery of the goods except where alternative arrangements have been otherwise agreed.
If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery, then we reserve the right to store the goods until actual delivery or collection and charge you for the reasonable costs (including insurance) of storage or subsequent delivery charges which we may incur.
2. Returns & Replacements
We request that you examine the goods on delivery or on collection (as the case may be) within the first 48 hours. Where you wish to return goods because they are damaged or defective, we request that you do so in accordance with our [Returns] policy.
We are happy to exchange or refund any goods which you have purchased within 28 days from the date of purchase.
Please do not return goods to us without following the steps below. We will not be liable for any goods returned to us that do not follow this procedure.
1. You have a statutory duty to take reasonable care of the goods whilst they are in your possession and up until the time when the Goods are physically returned to us. Notwithstanding any rights you have as a “consumer” under the Consumer Protection Regulations in relation to cancellation of an order or returning goods to us, if any damage is caused to the Goods whilst they are in your possession, we may have a claim against you for breach of that statutory duty.
2. Before returning any goods to us we request that you contact us by e-mail at info@thefacefarm.com or call +353 86 225 8834 to inform us that goods are being returned.
3. In returning the goods to us we request that you comply with the following requirements:
3.1. You state your original order reference number on any correspondence sent with the returned goods to assist us in dealing with any refund efficiently;
3.2. Return all the original packaging where possible to do so;
3.3. Ensure that the goods are packaged securely taking all measures where possible to prevent damage in transit;
3.4. On the outside of the parcel packaging, clearly mark the order reference number and our postal address.
For example:
Order returned: 10001827
The Face Farm,Room 5, Second Floor,Castletown Berehaven,Co Cork,Ireland
3.5. Under no circumstances write on the packaging of the parts.
4. Except where otherwise agreed, you are responsible for returning the goods to us whether that may be in person or by courier. We ask that you please ensure that you obtain adequate proof of delivery as we will not be liable for any goods that are lost or damaged in transit.
5. Where goods have been damaged whilst in your possession we shall not be obliged to accept the return of those goods. In such circumstances, we will notify you that the goods are available for re-collection or re-delivery for which you shall be liable for any reasonable delivery charges incurred.
6. We shall inspect all goods that are returned and should we deem the complaint for damaged or faulty goods to be unjustified, we will inform you of the reasons for our decision and either notify you that the goods are ready for collection or arrange for them to be re-delivered to you.
7. Where we accept the return of the goods, we will provide you with either replacement goods or a full refund or account credit as you request. Any refund will be repaid or credited within 30 days of being notified of your intention to cancel.
8. We offer the Dermalogica 100% Money Back Guarantee and will accept any Dermalogica product for refund or exchange should you be dissatisfied for any reason within 28 days from the date of purchase.
3. Ordering
Please note that you shall be responsible for ensuring the accuracy of any order which you submit and for providing us with all necessary information relating to the goods within a sufficient time of placing your order to enable us to process your order and deliver the goods to you in accordance with our policies.
Please note that, while you will receive an email clearly stating your ordered products, the price you are charged for the order, the billing and delivery information that you have submitted to us.
Please ensure that your shipping address details are correct, as they are used exactly as inputted by yourself when submitting your order. We are not responsible for orders with incorrect or missing information should they not reach you.
4. Payment, Pricing
We accept Credit and Debit Card online payments in a very secure manner through Stripe Payments (www.stripe.com) & PayPal (www.paypal.com).
All charges are in Euro.
Please be aware that prices displayed in your shopping bag are the current prices of the goods and the amount you will be charged for each item when submitting your order.
Prices are subject to change without notice.
Please note that you are to pay for the goods at the time you place the order and before the goods are dispatched. In the event of any dispute or claim arising in relation to the goods, you shall follow the procedure in [Returns] but remain liable to pay to us, in full, the price of any goods actually delivered and not the subject of any claim or dispute.
5. Cancellations
Please note that cancellations may occur in the following circumstances:
– where any sum remains unpaid;
– where the goods are unable to be delivered or collected in accordance with the [Shipping & Delivery] terms ;
– If we are unable to supply you with the goods you have ordered for any reason (beyond our control) and it is necessary to make alternative arrangements or offer you a substitute product, we will notify you and you will have the option to either accept the replacement product or cancel your order and receive a full refund.
However, you will be entitled to cancel the order with us in the following circumstances:
– where goods supplied are faulty or not in accordance with the specifications of your order.
In all other circumstances, once the goods have been received, you will not be able to cancel the order and will be liable to us for the price, unless otherwise determined in our absolute discretion.
Where you wish to cancel your order, we request that you return the goods to us in accordance with our [Returns] policy.
We warrant to you that the goods will be of satisfactory quality and fit for their normally intended purpose. This warranty is given subject to the following conditions, and we shall be under no liability in respect of:
– any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair attempts of the goods without our approval;
any attempt made by you or any third party to remedy a defect before the goods in question have been returned to us for inspection (if so required).
